Shipping Policy
Last Updated: August 19, 2026
Mourven currently ships orders within the United Kingdom only. We aim to provide clear and transparent information about shipping costs, order processing, delivery times, and procedures for delayed or undelivered packages.
Shipping Availability
Mourven ships orders to delivery addresses within the United Kingdom. We do not currently offer international shipping.
Customers are responsible for providing a complete and accurate delivery address when placing an order. An incorrect or incomplete address may cause delivery delays or prevent successful delivery.
Shipping Cost
Mourven provides free shipping on orders within the United Kingdom. There are no additional standard shipping charges for delivery.
Shipping Carrier
Orders are shipped using Evri. Once an order has been dispatched, delivery is handled by Evri. Where tracking information is available, it may be provided to the customer so the shipment can be followed.
Order Cut-Off Time
Our order cut-off time is 4:00 PM.
Orders placed before 4:00 PM on a business day can enter our normal processing schedule. Orders placed after 4:00 PM will be treated as being received on the next business day for processing purposes.
Our business days are Monday to Friday, 9:00 AM to 5:00 PM.
Order Processing Time
Orders generally require 1–2 business days to be processed before they are dispatched.
Processing includes reviewing the order, preparing the purchased products, and arranging the shipment. Processing time is separate from the carrier’s transit time.
Transit Time
After an order has been dispatched, the estimated transit time is 3–4 business days.
Transit time refers to the period during which the package is being transported by Evri. Actual transit time may vary due to circumstances outside Mourven’s direct control, including carrier delays, severe weather, operational disruptions, or other unforeseen circumstances.
Estimated Delivery Time
The estimated total delivery time is 4–6 business days.
This estimate consists of:
- Processing: 1–2 business days
- Transit: 3–4 business days
- Estimated delivery: 4–6 business days
These are estimated delivery times and are not guaranteed delivery dates. Actual delivery may vary depending on the carrier and circumstances affecting the shipment.
Delayed or Late Packages
Although Mourven aims to have orders delivered within the estimated timeframe, packages can occasionally be delayed during transit.
If your order has not arrived within the expected delivery period, please contact us at support@mourven.shop with your order number and the email address used when placing the order. If available, you may also provide your tracking information and any relevant delivery details.
Our team will review the available order and shipment information and provide you with the appropriate information regarding the status of your delivery.
A delayed package is not automatically considered lost. Depending on the shipment status, additional time may be required for Evri to complete delivery or investigate the shipment.
Missing or Undelivered Orders
If your order has not been delivered within the expected delivery timeframe, please contact us at support@mourven.shop with your order details.
We will review the available delivery information and, where applicable, the tracking status of the shipment. The next step will depend on the circumstances and current status of the order.
Incorrect or Incomplete Address
Customers are responsible for ensuring that their delivery address is correct and complete at checkout.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, delivery may be delayed or the package may be returned to the sender.
If you notice an error in your delivery address after placing an order, contact us as soon as possible at support@mourven.shop. We will review whether the address can still be changed before the order is processed or dispatched.
Damaged Packages
If your package arrives visibly damaged, please contact us at support@mourven.shop as soon as possible.
When contacting us about a damaged package, please provide your order number, a description of the issue, and clear photographs of the outer packaging and the affected product. These details help us review the condition of the shipment and determine the appropriate resolution under our Return & Refund Policy.
Shipping Address Changes
If you need to change your delivery address after placing an order, contact us at support@mourven.shop as soon as possible.
An address change may not be possible once an order has entered processing or has been dispatched. We cannot guarantee that a requested change can be made after an order has been submitted.
Order Cancellation
Customers may request cancellation within 1 day (24 hours) of placing an order by contacting support@mourven.shop.
Cancellation requests should be made as soon as possible. Please include your order number and the email address used to place the order so that we can identify the order and review the request.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. If an order has already been dispatched, it may instead need to be handled according to our Return & Refund Policy.
Contact Us
For questions about shipping, delivery times, delayed packages, missing orders, or shipping information, please contact us by email:
support@mourven.shop
When contacting us, please include your order number and a clear description of your question or issue. For damaged or incorrect products, please also include clear photographs so we can properly review the matter.