Payment Policy
Last Updated: August 19, 2026
Mourven accepts payments through Stripe. By placing an order on our website, you agree to provide accurate and complete payment and billing information required to process the order.
Accepted Payment Method
Payments for Mourven orders are processed through Stripe. The payment options available to you may depend on the payment methods supported by Stripe and presented during checkout.
We do not accept payment methods that are not made available through the checkout process.
Product Prices
All product prices displayed on the Mourven website are shown in GBP (£).
The price applicable to your order is the price displayed at the time you complete your purchase, subject to any applicable corrections or circumstances described in these terms.
Shipping Charges
Mourven currently provides free shipping within the United Kingdom. No standard shipping charge is added to eligible UK orders.
Shipping is currently available within the United Kingdom only.
Payment Processing
When you place an order, your payment is submitted for processing through Stripe. An order is considered successfully placed only after the payment has been successfully processed and the order has been accepted by Mourven.
Mourven does not normally have access to your full card details. Payment information is handled through the applicable payment processing services provided by Stripe.
Payment Verification
In some circumstances, a payment or order may require additional verification or review. This may be necessary to help confirm that the transaction can be processed correctly.
If payment cannot be successfully completed or verified, the order may not be processed until the payment issue has been resolved.
Failed or Declined Payments
If a payment is declined, unsuccessful, or cannot be completed, the order may not be confirmed.
If you experience a payment problem, please check that the payment information entered at checkout is correct and contact your payment provider if necessary.
For questions about an order or payment, you can contact Mourven at support@mourven.shop.
Order Confirmation
After a successful order, you may receive an order confirmation containing relevant order information.
Receiving an order confirmation does not change the applicable terms relating to cancellation, shipping, returns, or refunds.
Refund
If you are eligible for a refund under our Return & Refund Policy, the refund will normally be issued to the original payment method used for the order.
Approved refunds are processed within 8 business days after the returned product has been received and the return has been reviewed and approved.
The time required for the refunded amount to appear in your account may vary depending on Stripe and your financial institution.
Cancellation and Payment
Orders may be cancelled within 1 day (24 hours) of being placed by contacting support@mourven.shop.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. If an order has already been dispatched, the applicable return process may need to be followed instead.
Pricing or Payment Errors
Mourven takes reasonable care to ensure that product prices and payment information displayed on the website are accurate. If an obvious pricing or payment error occurs, we may need to review the affected order before processing it.
If an issue affects an order that has already been placed, we will contact the customer using the information provided with the order and explain the situation.
Payment Security
Payment transactions are processed through Stripe’s payment infrastructure. Customers should ensure that they use accurate payment information and follow any verification steps presented during checkout.
Mourven does not request customers to send full card details, card passwords, or payment credentials by email.
Contact Us
For questions relating to payments, orders, refunds, or payment-related issues, please contact Mourven by email at support@mourven.shop.