Privacy Policy
Last Updated: August 19, 2026
Mourven respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website, why it may be used, how it may be shared, and the choices available to you.
By using the Mourven website or placing an order, you acknowledge that your information may be handled as described in this Privacy Policy.
Information We May Collect
When you use our website or place an order, we may collect information that is necessary to provide our services and process your purchase.
This may include:
- Name
- Billing and delivery address
- Email address
- Order details
- Product information relating to your purchase
- Payment-related information required to process your transaction
- Information you provide when contacting us about an order, return, refund, delivery, or other enquiry
We only request information that is relevant to operating the website, processing orders, providing customer support, and handling related requests.
Payment Information
Payments on Mourven are processed through Stripe.
When you make a payment, payment information is handled through the applicable payment processing services provided by Stripe. Mourven does not request customers to send full payment card details or card passwords by email.
Payment-related information may be processed by Stripe according to its own privacy practices and applicable terms.
How We Use Your Information
We may use information collected through our website for purposes such as:
- Processing and fulfilling orders
- Arranging delivery
- Providing customer support
- Responding to emails and enquiries
- Processing returns and refunds
- Handling order cancellations
- Maintaining order and transaction records
- Addressing payment or delivery issues
- Operating and maintaining our website
- Protecting the security and integrity of our website and transactions
We do not use customer information for purposes unrelated to our business activities unless permitted or required by applicable law.
Sharing Information
We may need to share relevant information with service providers that help us operate our business and fulfil orders.
For example, information may be shared where necessary with:
- Stripe, for payment processing
- Evri, where necessary to arrange and complete delivery
- Website, hosting, security, or other service providers where required to operate the website and provide our services
We only share information where it is reasonably necessary for the relevant service or business function, or where disclosure is required or permitted by law.
Delivery Information
When an order is placed, relevant delivery information may be provided to the shipping carrier so that the order can be delivered to the address supplied at checkout.
For Mourven orders, Evri may receive the information necessary to handle delivery.
Customer Communications
If you contact Mourven by email at support@mourven.shop, we may retain the information you provide so that we can respond to your enquiry and maintain an appropriate record of the communication.
If you contact us regarding a return, damaged product, defective product, incorrect order, or delivery issue, information and photographs you provide may be used to review and resolve the matter.
Cookies and Website Technologies
Our website may use cookies or similar technologies to help the website function, remember certain settings, understand website usage, and support website security and performance.
The types of cookies used may vary depending on the website features and services enabled on the website.
You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Data Security
Mourven takes reasonable steps to protect the personal information handled through our website and business operations.
However, no website, electronic transmission, or online storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
Data Retention
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order processing, customer support, accounting, transaction records, returns, refunds, dispute handling, security, and legal or regulatory requirements.
The period for which information is retained may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on your circumstances and applicable law, you may have rights relating to your personal information, including rights to request access to information we hold about you, request correction of inaccurate information, or request deletion where applicable.
Some requests may be subject to legal, contractual, or operational requirements that require certain information to be retained.
If you would like to make a privacy-related request, please contact us at support@mourven.shop.
Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us inappropriately, please contact us at support@mourven.shop so that the matter can be reviewed.
Changes to This Privacy Policy
Mourven may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact Mourven by email:
support@mourven.shop