Terms of Service
Last Updated: August 19, 2026
These Terms of Service govern your use of the Mourven website and the purchase of products from our online store. By accessing our website or placing an order, you agree to these terms. If you do not agree with these terms, please do not use the website or place an order.
About Mourven
Mourven is an online store based in the United Kingdom offering Knit Caps and Knit Sweaters. We currently ship orders within the United Kingdom only.
Products and Product Information
We make reasonable efforts to provide clear and accurate information about our products, including product descriptions, images, prices, available options, and other relevant details.
Product images are provided to help customers understand the appearance of the product. Actual colours or appearance may vary slightly depending on the customer’s screen, device settings, lighting, or other factors.
Customers should review the product information and available options carefully before placing an order.
Product Prices
All Mourven product prices are displayed in GBP (£).
The price shown at checkout is the price applicable to the order at the time of purchase, subject to any obvious pricing or technical errors.
Mourven may update product prices from time to time. A price change will not normally affect an order that has already been successfully placed and accepted.
Orders
When you place an order, you are responsible for providing accurate information, including your name, email address, billing information, and delivery address.
After an order is submitted, you may receive an order confirmation containing details of your purchase.
An order confirmation confirms that your order request has been received. It does not prevent Mourven from contacting you if there is an issue with payment, product availability, delivery information, or another matter affecting the order.
Payment
Payments are processed through Stripe.
Customers must provide valid payment information and complete any payment or verification steps required during checkout.
If a payment is declined, unsuccessful, or cannot be verified, the order may not be processed until the payment issue is resolved.
Mourven does not ask customers to send full card details, card passwords, or payment credentials by email.
Shipping
Mourven currently ships within the United Kingdom only.
Shipping is free, with no standard shipping charge added to eligible UK orders.
Orders generally require 1–2 business days for processing and approximately 3–4 business days for transit after dispatch. The estimated total delivery time is 4–6 business days.
Orders placed before the 4:00 PM cut-off time on a business day can enter the normal processing schedule. Orders placed after 4:00 PM will be treated as being received on the next business day for processing purposes.
Mourven uses Evri for delivery. Delivery times are estimates and may occasionally be affected by circumstances outside our direct control.
For further details, please refer to our Shipping Policy.
Order Cancellation
Customers may request cancellation within 1 day (24 hours) of placing an order by contacting support@mourven.shop.
Cancellation requests should be made as soon as possible and should include the order number and the email address used when placing the order.
Once an order has entered processing or has been dispatched, cancellation may no longer be possible. If an order has already been dispatched, the applicable return process may need to be followed instead.
Returns
Mourven accepts eligible returns for Knit Caps and Knit Sweaters within 28 days of delivery.
Returns may be accepted for both defective and non-defective products, subject to the requirements in our Return & Refund Policy.
Returned products may be inspected before a refund is approved. Products that have been worn, washed, stained, altered, damaged, or otherwise returned in an unacceptable condition may not qualify for a non-defective return.
Customers should contact support@mourven.shop before sending a product back and should provide photographs where required, particularly for damaged, defective, or incorrect products.
Return Shipping Costs
For an approved non-defective return, the customer is responsible for the return-label and return shipping cost.
If Mourven sends the wrong product or a product is confirmed to have arrived damaged or defective, Mourven will cover the applicable return-label cost.
Mourven does not charge a restocking fee for approved returns. The restocking fee is £0.
Exchanges
Direct exchanges are not accepted.
If you require a different product, size, colour, or another item, you will need to return the original eligible product and place a new order separately.
Any refund for the returned product will be handled according to our Return & Refund Policy.
Refund
Approved refunds are processed within 8 business days after the returned product has been received and the return has been reviewed and approved.
Refunds are normally issued to the original payment method used for the order.
The time required for the refund to appear in the customer’s account may vary depending on Stripe or the customer’s financial institution.
Delayed Refunds
If an approved refund has not appeared after the applicable processing period, customers should contact support@mourven.shop with their order details.
Mourven will review the available refund information. Once a refund has been processed by Mourven, the time required for the funds to appear in the customer’s account may depend on the payment provider or financial institution.
Customer Responsibilities
Customers agree to:
- Provide accurate and complete order and delivery information.
- Review product information before placing an order.
- Use products appropriately and follow any care information provided with the product.
- Contact Mourven promptly if there is an issue with an order, delivery, or product.
- Provide accurate information and photographs when requested for a return, damaged-product, defective-product, or incorrect-order review.
Website Use
You agree to use the Mourven website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.
You must not attempt to gain unauthorized access to the website, its systems, accounts, or data, or use the website for unlawful or fraudulent activities.
Website Content
Product information, images, text, logos, design elements, and other website content may belong to Mourven or may be used by Mourven with appropriate permission.
You may not reproduce, copy, modify, distribute, or commercially use website content without appropriate authorization, except where permitted by applicable law.
Availability of Products
Product availability may change from time to time. We make reasonable efforts to keep product availability information accurate, but availability cannot always be guaranteed until an order has been reviewed and accepted.
If an issue with product availability affects an order, Mourven will contact the customer using the information provided with the order.
Errors and Corrections
Mourven may correct obvious errors or inaccuracies in product information, pricing, descriptions, or other website content.
If an obvious error affects an order that has already been placed, Mourven may contact the customer to explain the issue and determine the appropriate next step.
Third-Party Services
Mourven may use third-party services necessary to operate the website and provide services to customers, including Stripe for payment processing and Evri for delivery.
Use of third-party services may also be subject to the terms and policies of those respective service providers.
Limitation of Responsibility
Mourven is not responsible for delays or disruptions caused by circumstances outside our reasonable control, including carrier delays, severe weather, operational disruptions, technical issues, or other unforeseen circumstances.
Nothing in these Terms of Service is intended to remove or limit any rights or protections that cannot legally be excluded under applicable law.
Changes to These Terms
Mourven may update these Terms of Service from time to time to reflect changes to our website, products, services, policies, or applicable requirements.
Updated terms will be published on this page with a revised Last Updated date.
Contact Us
If you have questions about these Terms of Service, an order, payment, shipping, cancellation, return, or refund, please contact Mourven by email at:
support@mourven.shop